What you can do with the Anthem Skill*
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Here are some examples of the types of information you can find using the Anthem Skill.
Order your member ID card
Have you misplaced your member ID card? You can have a copy of your ID card sent to you securely through email.
'Alexa, ask Anthem to order my ID card.'
Check your account balances
Access your health savings account (HSA), health reimbursement account (HRA), or flexible spending account (FSA) balance, if you have one.
'Alexa, ask Anthem for my HSA balance.'
'Alexa, ask Anthem for my HRA balance.'
'Alexa, ask Anthem for my FSA balance.'
Confirm your medical plan details
Check your progress toward meeting your medical plan’s deductible and out-of-pocket maximum.
'Alexa, ask Anthem for my medical deductible.
'Alexa, ask Anthem for my out-of-pocket maximum.'
Schedule a call from Member Services
You don’t have to wait on hold for a Member Services representative. Schedule a call instead.
'Alexa, ask Anthem to schedule a call.'
Depending on your plan, this feature may not be available to you.
Take care of prescriptions
Refill, renew, cancel, and check the order status of home delivery prescriptions if you have pharmacy benefits with Anthem.
'Alexa, ask Anthem to refill my prescription.'
'Alexa, ask Anthem to renew my prescription.'
'Alexa, ask Anthem to cancel my prescription.''Alexa, ask Anthem when will I receive my prescription.'
Confirm your dental plan details
Find out how close you are to reaching your dental plan’s deductible and annual maximum if you have dental benefits with Anthem.
'Alexa, ask Anthem for my dental deductible.'
'Alexa, ask Anthem for my dental annual maximum.'
Receive healthcare reminders
Be proactive about your health by finding out if you’re due for any tests or screenings.
'Alexa, ask Anthem for my healthcare notifications.'
'Alexa, ask Anthem for my healthcare reminders.'
Find a doctor
Search for a doctor, specialist, or other healthcare professional or facility in your plan. You can then ask for the list of results to be sent to you via email.
'Alexa, ask Anthem to find an orthopedist near me.'
'Alexa, ask Anthem to find an urgent care facility.''Alexa, ask Anthem to search for a nurse practitioner in ZIP code 90505.'
Access claims information
Have details about your claims sent to you via email. You can ask for the latest claims, claims from a specific date, or claims within a date range.
'Alexa, ask Anthem for my latest claims.'
'Alexa, ask Anthem for my claims on August 20, 2020.''Alexa, ask Anthem for my claims between August 1 and September 30, 2020.''Alexa, ask Anthem for my claims from the last year.'
Check our glossary
If you don’t know what a healthcare term means, our glossary has more than 200 definitions.
'Alexa, ask Anthem what is a formulary.'
Frequently asked questions
The skill is currently only available to Anthem members with certain health plans.
If you don't already have the Amazon Alexa app, you can download it to your mobile device from the App Store® or Google Play™. It behaves exactly like the smart speaker does. You just register through the app with your Amazon account.
The Anthem Skill works with any Alexa-enabled device, like an Amazon Echo.
Using the Anthem Skill, you can:
- Order your digital member ID card.
- Access your health savings account (HSA), health reimbursement account (HRA), or flexible spending account (FSA) balance.
- Check your progress toward meeting your medical plan's deductible and out-of-pocket maximum.
- Schedule a call with someone from our Member Services team.
- Refill, renew, cancel, and check the order status of any home delivery prescription medicines.
- Find out how close you are to reaching your dental plan’s deductible and annual maximum.
- Be proactive about your health by receiving healthcare reminders and notifications.
- Search for a doctor, specialist, or other healthcare professional or facility in your plan.
- Have details about your claims sent to you via email.
- Use the glossary to learn what a healthcare term means.
Amazon may only use voice and text inputs to improve the quality of the Amazon machine-learning and artificial-intelligence technology. Only the requests are heard, and they aren't stored with the answers in the system. And Amazon has no way to identify who asked the question.
Amazon doesn't use any personally identifiable information to target products, services or marketing. Amazon uses appropriate and sophisticated data encryption to prevent unauthorized access to, or disclosure of, your content. For more detailed information, visit Amazon's data privacy page.
Alexa App Download
Once the smart speakers hear the 'wake' word 'Alexa,' the device records for the next eight seconds in order to respond. Alexa doesn’t record audio at any other time. You can go into the Alexa companion app on your smartphone to delete audio at any time.